In today’s world, where putting the customer first is often seen as the ultimate standard for business success, it’s worth asking: is there something beyond this focus on customer satisfaction that drives exceptional outcomes?
At Eryk, we believe that while customer-centrism is crucial, truly outstanding service goes beyond meeting expectations. It is about actively engaging with feedback and continuously improving the quality of services. It is also about transparency and open communication to ensure we align our approach with customers’ expectations not only at the end of the project but also throughout its duration. This is why we use our Customer Satisfaction Survey as a tool to gather valuable feedback from our customers.
“Customer satisfaction is fundamental to Eryk. We maintain constant dialogue with our customers throughout each phase of the project to not just meet their expectations but also address any potential issues. Each response in the customer satisfaction survey is meticulously analysed to understand where we excel and where we can improve our service quality and customer relationships. Ultimately, we aim for 100% customer satisfaction.” – Agata Wróbel, HSEQ Compliance Officer at Eryk.
From each survey response, we can identify trends, strengths, and opportunities for improvement. If there are areas where expectations are not fully met, we engage in a constructive dialogue with our customers to understand their perspectives and address all concerns or potential issues that may arise during the project.
Our surveys are structured to be comprehensive yet easy to complete, respecting our customers time while gathering essential insights. We seek feedback on aspects such as:
✅ Quality: We ensure our customers are provided with expert teams well-suited to the project’s demands.
✅ Communication: We ensure clear and effective communication from the start, with smooth and proactive management for seamless project execution. Our service is attentive and responsive, tailored to your needs.
✅ Meeting Timelines: We prioritise reliability to keep your project on track and select the right team to ensure optimal results.
✅Problem resolution onsite: We always do our best to find practical ways to address any issues that may arise.
By prioritising customer satisfaction through our feedback mechanisms, we aim to demonstrate our commitment to delivering not just technical services, but outcomes that exceed our customers’ expectations.
If you would like to experience the difference of working with a technical service provider that values your feedback, contact us today to learn more about how we can support your projects and ensure your satisfaction every step of the way.
