Our project management tools: Transparency and smooth communication  

At Eryk Remote IT Services, trust and transparency are more than promises; they are the foundation of how we work. Clear, structured communication ensures that every collaboration between the team and our customers is smooth, predictable, and professional.  

The Remote IT teams work in bi-weekly sprints, setting precise goals at the start of each cycle. During sprint planning, the Remote IT teams lead the customers through tasks (tickets) and timeline estimates. This approach keeps timelines realistic and aligns expectations with our customers from day one.  

To manage projects, our Remote IT teams adapt to the tools our customers prefer, whether GitLab Boards, Jira, Trello, or others. Each ticket is filled with details such as task descriptions, milestones, time estimates, comments, and assigned developers. This flow creates complete visibility into responsibilities, expectations and timelines.  

Our project management Tools: Transparency and smooth communication

As development progresses, tickets move through clear stages such as “In Progress,” “In Review,” “Ready for Test,” and “Done.” Each update triggers notifications in the chosen system, keeping all stakeholders informed in real time.  

The advantage? Our customers are kept in the loop constantly, so they know exactly what is happening:  
  • Which features are being developed
  • What is awaiting testing
  • What has already been delivered

At every point, our customers have a complete snapshot of the project, such as backlog, active tasks, and completed work from the Remote IT teams. And because the IT teams belong to our customers, you call the shots. You decide the level of transparency, the style of communication, and the project management tools your remote IT team will use. At Eryk Remote IT Services, we adapt and help you manage the process for transparency and smooth collaboration, because the process should fit your business, not the other way around.  

If you are looking to build a Remote IT team with transparency and smooth collaboration, reach out to our sales team